Better with Clients than Staff?

Check out this dialogue we have with almost every 3rd Founder we work with:

Founder: I'm not good with people

EM: Interesting... What about your customers?

Founder: I'm great with my customers

EM: ...And what are they?

Founder: People...

EM: So you're good with People who Pay You?

There is a critical mindset difference between a Founder who is good with all people and one who considers themselves bad with people but good with their customers...

The prior understands that time spent with their team is no different to time spent with clients - it is not taking them away from revenue making activities - IT IS REVENUE BUILDING.

They see time spent with their team as the biggest investment into their bottom line they can make.

Maybe read that one again.

I don’t know if anyone has told you this before - but it’s not your job to service clients. It’s your job to teach people how to service clients as well as you have. That is the path to freedom and scale.

Anyone can grow into a leader, when they understand the true ROI of leadership.

X

Sophia & Zoi